Privacy policy

Privacy Policy

Privacy FAQ

What information do you collect about me?
We may collect your name, contact details, payment information, order history, account preferences, device/browser data, and communications with us. We also collect usage information through cookies and similar technologies.

How do you use my information?
We use your information to process and ship orders, manage your account, provide customer support, send marketing communications, personalize your shopping experience, and comply with legal obligations.

Do you share my information with anyone?
Yes — but only as needed to run our business. For example, with Shopify (our ecommerce provider), shipping carriers, payment processors, analytics services, and trusted marketing partners. We do not sell your personal information.

Do you use Shopify?
Yes. Our store is hosted by Shopify, which collects and processes some of your personal information in order to provide and improve the Services. Shopify may also use your data to support personalized advertising and analytics. You can learn more in the Shopify Consumer Privacy Policy.

Do you honor "Do Not Track" or opt-outs?
We honor the Global Privacy Control (GPC) signal where legally required. You may also opt out of data sharing for targeted advertising by visiting our opt-out link provided in this policy.

How long do you keep my data?
We retain personal information only as long as necessary to provide services, comply with laws, resolve disputes, and enforce our agreements.

What are my rights?
Depending on where you live, you may have the right to access, correct, delete, or transfer your personal information, and opt out of targeted advertising or data sharing. See the full policy below for details on how to exercise your rights.

How can I contact you?
You can reach us anytime at support@mrheals.com.

Full Privacy Policy

Last Updated: March 1, 2026

Mr. Heals LLC ("Company," "we," "us," or "our") operates this website and store, powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services. If this Privacy Policy conflicts with our Terms of Service, this policy governs regarding the collection and handling of personal information.

Personal Information We Collect

  • Contact details: name, billing/shipping address, phone number, and email.
  • Financial information: payment card details, transaction confirmations.
  • Account information: username, password, preferences, settings.
  • Transaction history: items viewed, purchased, returned, or exchanged.
  • Communications: messages or inquiries you send to us.
  • Device information: IP address, browser details, network identifiers.
  • Usage information: interactions with our website and services.

How We Collect Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically via cookies, pixels, and device/browser tracking.
  • From service providers such as Shopify, payment processors, and shipping carriers.
  • From business partners or other third parties.

How We Use Information

  • Provide services: process orders, fulfill shipments, manage accounts.
  • Improve experience: personalize shopping, recommend products, track preferences.
  • Marketing: send promotional emails or texts (with opt-out available).
  • Security: detect fraud, secure accounts, prevent misuse.
  • Legal: comply with law, respond to valid requests, enforce policies.

How We Share Information

  • With Shopify, vendors, and service providers (e.g., IT, fulfillment, analytics).
  • With trusted marketing partners (subject to your opt-out rights).
  • Within our corporate group or affiliates.
  • At your direction (e.g., social logins, shipping requests).
  • For legal compliance, business transfers, or enforcement of our rights.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process data about your interactions with our store (and other merchants) to provide and improve services. In these cases, Shopify is responsible for responding to requests about your rights. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for more details.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority in your jurisdiction. If a child has provided us with personal data, please contact us for removal.

Security & Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain data as long as necessary to provide services, comply with law, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Request a portable copy of your information.
  • Opt out of targeted advertising or data sharing ("Do Not Sell/Share").

You can exercise these rights by contacting us at support@mrheals.com. We may need to verify your identity before fulfilling requests. We honor Global Privacy Control (GPC) signals where required by law.

International Transfers

Your data may be transferred outside your country. For EEA/UK residents, we rely on Standard Contractual Clauses or other approved mechanisms for cross-border transfers.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last Updated" date, and significant changes will be communicated as required by law.

Contact Us

Mr. Heals LLC
275 York Rd.
Ste 13 #403
Gettysburg, PA 17325
Email: support@mrheals.com